RETURN & REFUND

where customer satisfaction is our top priority! Kindly review our updated return and refund process:

Return Window: You have a generous 14-day period from receiving your item to request a return. Ensure the item remains in its original condition – unworn, unused, with tags, and in the original packaging. Please provide proof of purchase.

Initiating a Return: To streamline the process, please fill out the return form with your order number, date, and full name. Contact us at info@babylaux.co.uk to confirm your return. Once accepted, we'll promptly provide detailed instructions on where and how to send the package. Note that unrequested returns won't be accepted.

Cancellation & Additional Fees: Orders canceled after 48 hours may incur additional fees. If your order has already been dispatched, the buyer is responsible for return costs. Refunds will be issued to the original payment method.

Change of Mind/Wrong Product: In case of incorrect orders or non-damaged returns, the return costs are the buyer's responsibility unless it's a result of our error. Please reach out via email or phone before returning. We may arrange a collection at a deducted cost if possible.

Damages and Issues: Thoroughly inspect your order upon receipt. If you discover any defects, damages, or receive the wrong item, promptly contact us. We'll assess the issue and work swiftly to make it right.

Refund Process: Upon proper return, we'll issue a refund for the product price within 14 days. Regrettably, original delivery charges remain non-refundable. Your patience during this process is highly appreciated.

Improper Returns: Returns that violate our policy won't be eligible for a refund or exchange. The product may be retained until re-delivery costs are covered. Failure to pay within 14 days may lead to disposal.

Warranties and Repairs: For items covered by a manufacturer's warranty, we'll assist in facilitating collections and communication. Fill out the form mentioned above for swift assistance.

At Babylaux, we strive for a seamless shopping experience. To expedite your return process, please fill out the  on this page. Include your order number, date, and full name. We'll get back to you as soon as possible.